FAQ
Check most frequently asked questions here, if you still need help then please contact us.
Are wolves fantastic?
Yes, they are.
Can I return my product?
Yes, we have a 30-day return policy. For more information, please refer to our Refund Policy.
How long does it take to receive the product?
It takes us 2-7 days to process the order. For more information about the estimated shipping time based on your region, please refer to our Shipping Policy.
I need to change my order. Am I able to do that?
Please contact us immediately if you need to change or cancel your order. Once we have processed your order, we will be unable to make any changes.
Received a damaged item?
In case you received a damaged item, please contact us and we will help to resolve the issue.
Why was my order cancelled?
If your order was unexpectedly cancelled, it is likely that our fraud filter marked your order as fraudulent. If you are certain that this is not the case, please contact us or order again with a PayPal account.
Where are your orders shipped from?
Wolftastic is a California based company. However, we have warehouses across the globe to serve you with our fastest delivery service based on the region you are ordering from.
How can I pay for my order?
Wolftastic accepts credit/debit methods of payment, including Visa, Mastercard, AmericanExpress and Discover. You can also pay with your PayPal account.
Where can I find the product sizing information?
Information about the fit of our product can be found by clicking on the product of your interest. You will find a size guide that will help you getting the right fit for you.
Why did I only receive part of my order?
It's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.